How Is Their Customer Service? 

The first step is to evaluate their level of customer service. This factor can be determined pretty early on in the process, which makes it an excellent method of elimination. If you have called their business five times and still haven't received a response, then it might be time to move on. After all, if they don't care about your needs enough to start the conversation, then this is likely to repeat throughout the entire septic service process. 

Can They Answer Questions About Qualifications?

Once you know that the staff puts customer service first, the next thing to do is ask them questions about their qualifications and experience. Anybody can get a website and claim to be an expert in any industry. However, that doesn't mean the business or its employees have the proper certification and licensing required to perform their services accurately. Ask what the requirements are for your area and whether or not they meet them. Do they belong to any professional associations like the NAWT? What kind of projects and services have they completed for previous clients? How do they ensure that their staff is well trained and capable of providing quality service to the public?

Are Their Prices Straightforward? 

Another common issue that property owners can have when hiring a terrible septic company is hidden fees. No one wants to be quoted a price and then get a surprise bill in the mail that's three times the original cost. Unfortunately, there are scammers in every industry. Look carefully at your service contract, and make sure that the price you are paying is fair. While some unexpected issues can arise from time to time, the company should always communicate any additional repairs or services to ensure that the property owner is informed and aware of any changes in fees or material costs. 

Do You Need a Professional Septic Cleaning Service? Call Our Team Today 

Are you ready to schedule an appointment for your next septic tank pumping service? If so, then call the professionals at Charlotte Septic Pros. Our experienced technicians are ready to put their skills and specialized equipment to work for your home or commercial property. Contact our office for more information about our services or to schedule a time for your next septic cleaning service in Charlotte, North Carolina, or a surrounding metro area community.